Therefore, don’t make a purchase unless you’re sure about the product or ingredients.
We stand by the quality of the products we sell, but certain ingredients may cause irritation. Therefore, please read and review all products' details and ingredients carefully.
#Fit me concealer honey full
We have mentioned the full list of ingredients on our website for each product.
#Fit me concealer honey skin
Individual skin sensitivities or allergies to an ingredient cannot be predicted by us. However, we do not accept returns, exchanges, or refunds for any of our products in cases of skin reactions, including allergic reactions. If your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately. My skin got irritated after using the product. As soon as we receive a complaint, we will recheck it with a photo and arrange for a new product or a refund according to your instructions. We have photos for each order that we have taken before packing. Remember to mention the order number and your name according to the invoice. Please contact us via WhatsApp at +94768400945 or email 3 days of receiving your order, including photo(s) of the received items and the invoice. Also, we will arrange a replacement or refund as soon as possible. If you haven’t received all of the products that you have ordered, we apologize for the inconvenience. Thank you for your understanding and for being a valued customer of ORION XO.Įven though I paid, one item is missing from my order. Then we can arrange a replacement as soon as possible. If you have received an incorrect item, please WhatsApp at +94768400945 or email 3 days after receiving your order with a photo of the incorrect item and invoice. Unfortunately, mistakes do occur from time to time, and for that we apologize. We strive to ensure that our customers get exactly what they ordered. We understand the frustration of receiving an incorrect item after you have placed an order. What should I do if I receive an incorrect item? (A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.) Thank you for your understanding and for being a valued customer of ORION XO. The product must be returned and received by us unopened, unused, and in its original packaging. Then, as quickly as possible, we can arrange for a replacement or another option. Remember to provide the order number and your name as they appear on the invoice. Please include a brief description of the problem as well as a photo of the impacted item. Please note that we are arranging an exchange for the same item only (no refunds or exchanges with other products). To resolve the issue, please message us via WhatsApp at +94768400945 or email within 48 hours after receiving the package. We take great care to prevent any damages during transit, but it is possible that problems may occur. If you have received a damaged or faulty item from ORION XO, we apologize for the inconvenience. However, if there is any damage, you can request a refund within 3 days after the product is delivered. We don’t offer refunds or exchanges due to reasons such as the pump not working or the dropper breaking while in use. After 1 hour, please refrain from asking for cancellations.ĭo you offer refunds or exchanges for issues like pump malfunction or dropper breakage? We can cancel cash on delivery orders within 1 hour after placing, if you have requested. How long do I have to cancel a cash on delivery order after placing it? Therefore, please place your order after carefully considering. We don’t cancel any paid order after placing due to any reason, including card payments, mint pay, koko pay, and bank transfers. ORION XO does not offer refunds or exchanges on any products, unless you have received a damaged or faulty product or an incorrect product instead of what you ordered.Ĭan I cancel a paid order and get a refund?
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